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A Support Service Bespoke to Customer Needs

Wednesday, September 19, 2018

Retail stores are reliant on the support from their IT provider in order to remain operational without disruption, whether a cabling fault, POS breakdown or wireless issues. It’s the helpdesk support team at KFP that work day in and day out to provide the best possible service to all of its customers.

Our customers rest assured that when they deal with our helpdesk team, a qualified, helpful and friendly team member is always on hand to provide support for any problems in-store.



Help Desk Support

KFP has a hardworking and helpful help desk support team that provides our customers with a direct point of contact should they need support on a range of in-store technical issues. Our customers appreciate the one to one attention to detail delivered by every member of the helpdesk team.

KFP use an organised, detail and methodical approach to supporting its customers, one of them is the use of a bespoke system, that allows for the most effective ticketing system for tracking calls and enquires, this also allows us to prioritise, ensuring SLAs and time critical issues are dealt with efficiently. 

As an extension of our helpdesk support function, our team of highly skilled group of engineers are available to troubleshoot problems that may arise. They are trained to the highest level in specific vendor technology, therefore providing customers with an on-demand resource for multi-vendor equipment, vital in times of network disruption, outage, or unknown problems.

What are the benefits of getting technical support from KFP?

KFP prides itself on offering a bespoke service package that will provide you with reliable cost effective post-installation support. One off-site visits can be provided on an as required basis, with agreed SLA's. 

You can benefit from: 

•    Helpdesk services (as above)

•    On-site support for Installations/Moves/Adds/Changes 

•    On-site support for troubleshooting and diagnostics

If you want to know more about what KFP can do for your retail business then get in touch with us today. sales@kfpit.com


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