Support Services

Support Services

Helpdesk Support

At our offices in Abingdon, Oxfordshire we operate an in-house helpdesk function for our clients. Working closely with our clients every step of the way using our industry specific AutoTask service desk platform, we can ensure all instances such as POS terminals, cabling faults, wireless/network or any other issues get resolved quickly and efficiently. Helpdesk technical assistance is delivered either by phone/remote assistance from a qualified technical support team member. The technician will be dedicated to your issue through to an effective resolution.

Our reputation is built on long term relationships with our clients, working with them as an extension of their organisation to understand how they do business and how they would like to do business in the future. We manage and maintain solutions through their technology life cycle and throughout all technology adds, moves or changes as the business grows or changes direction. In this way we provide on-going future proofed, scalable delivery of day to day support whether it be on site, remotely or through remote helpdesk functions.

This support is available under contract, with full Service Level Agreements, 24 hours a day 7 days a week, 365 days a year and can be tailored to meet your requirements.

Technical Support

Our Technical Support function is an extension of our helpdesk service, with the responsibility for the technical aspects of an installation, with a full understanding of design and implementation aspects of networking solutions.

A flexible, highly skilled group of engineers are available to troubleshoot problems that may arise on a network, trained to the highest level in specific vendor technology, thus providing customers with an on demand resource for multi-vendor equipment, vital in times of network disruption, outage, or unknown problems. This service is available under contract as an addition to our helpdesk service, or as a standalone service, subject to availability.

Post Installation Support

Even the best cabling infrastructure, network implementations or retail environments needs to adapt to day to day changes and conditions. KFP can tailor bespoke service packages that will provide our clients with reliable cost effective post installation support. One off site visits can be provided on an as required basis, subject to availability. Alternatively, we can offer SLA based services such as:

  • Helpdesk services (as above)
  • On-site support for Installations/Moves/Adds/Changes
  • On-site support for trouble-shooting and diagnostics

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Get in touch

Feel free to drop us a message anytime. We look forward to hearing from you.