Mike joined the KFP team in December 2016 to manage the existing KFP help desk service delivered from our HQ in Abingdon, Oxfordshire, working within a busy team assisting our clients with day to day in-store technical assistance, escalation & resolution.
Mike came to us with a background that included being an Assistant Complaints Manager for a major ISP as well as experience as a 1st line support engineer for an IP telephony company. Mike is a hands on manager who likes to get involved, and so is frequently on the help desk directly taking calls and assisting our clients.
When Mike is not at work, he sings in a Ska band called The 2 Tone All Ska’s and a Blues Brothers tribute band called Under Suspicion. He is also a Season Ticket holder for Wolverhampton Wanderers.