Helly Hansen
40+ iPad MPOS system rollout across Europe, Canada & US
Front Systems called on KFP to support them in rolling out and installing IPad MPOS systems across Europe, Canada, and the US. Founded in Norway in 1877, Helly Hansen continues to develop professional-grade apparel that helps people stay and feel alive. Helly Hansen employs over 750 members of staff and operates 40+ stores worldwide.
Why front systems chose KFP?
Front Systems chose KFP for our ability to meet tight deadlines, provide quality installation services, and for our high standards of expertise and qualifications. To date, we are proud to be SafeContractor approved, PCI Compliant, ISO 9001, and Service Desk Institute accredited.
Customer challenge
The deployment of iPad MPOS devices across Europe during the COVID-19 pandemic was a challenge in itself. Our amazing team worked around the clock to ensure that in-country permits and safety checks were conducted prior to a KFP engineer deploying the technology.
Going above and beyond
We overcame the challenge by using our own engineering workforce as well as dedicated partners to strategically place themselves safely in-country prior to the installation date. This meant we could carry out a successful rollout of the iPad MPOS without the disruption of the pandemic and to ensure there was no disruption regarding Helly Hansen’s rollout schedule.
The key to the success of this project with Front Systems is KFP's ability to be highly reliable, resourceful and flexible in order to meet the project demands and with the understanding that all works were completed before the commencement of Helly Hansen’s major trading hours.
Leading partnership
KFP is our extension in providing the last-mile delivery in EPOS rollout services to global retail customers. With KFP’s services, we are able to have a man on the ground operating in physical stores, covering several continents through their global operational network. It’s vital for us to have an installation partner that understands retail as well as KFP does and that can run an implementation project with tailored requirements, while we focus on being SaaS.
Lars Anthony Mapoy | COO
Delivering project excellence
With over 20 years’ experience in providing retail IT projects, we were confident that not only could we provide Helly Hansen with a full PAN European and international store iPad MPOS rollout service, but we could achieve it well within budget and within the required time frame.
Helly Hansen benefited from our many years of experience in supporting some of the world’s leading brands. Our expertise, experience and ability to go above and beyond, was key to ensuring this rollout was and continues to be a success.
Successful partnership
Our strong partnership is key to delivering a European and International IT installation service to all Helly Hansen retail stores.
Forming a strong partnership with Front Systems means that not only can we deploy leading IT solutions worldwide, we also have a partner that provides a leading SaaS service provision, which empowers every store associate to deliver a truly unified experience utilising Front System’s iPad mPOS solution.
Requirements to deliver the project
Throughout the project, KFP worked hard to minimise the impact on trading for all Helly Hansen stores. Not only did we undertake rigorous pre-delivery checks for fastand efficient installation, but we also worked in partnership with Front Systems to ensure there were no roadblocks capable of slowing down the rollout plan.
The iPad deployment project is on-going and we are proud to continue supporting Helly Hansen and Front Systems as our partnership continues to grow and expand across the marketplace over the next couple of years.