Are you considering an EPOS refresh in 2020?November 21, 2019
As a way of adding value to your EPOS or Hardware Install, we thought you may like to find out the top 6 actions you may want to consider before you embark on an EPOS refresh.
It doesn't matter whether it's a full EPOS refresh, a server upgrade or IT cabling job, there are things to consider before signing off on your project.
Customer experience is one of the most important things to consider before rolling out technology across your retail estate. Whether it’s an EPOS refresh, a server upgrade or cabling install, how will your customer’s benefit? What potential return will this bring for your retail stores?
Will a new EPOS system provide your customers with a user-friendly, reliable and secure system for taking payment?
A sufficient project management team and process is essential before rolling out a large scale IT deployment. Ensuring your project runs as smoothly as possible can only be achieved with an experienced project team who know how to deliver on your project scope. At KFP, we have project-managed thousands of IT installs, new store openings, and EPOS refreshes. We will ensure your project is ultimate success, from start through to completion.
When you upgrade your EPOS system or replace your hardware, you may want to keep your old devices for future use or as break-fix stock. Some of our retail customers utilise our 16,000 SQFT facility, where we can securely store their IT hardware. As well as storage, we can fully dispose of/recycle your IT equipment. KFP work with a leading and regulated IT equipment disposal provider, therefore, if you wish to get rid of your outdated systems and not keep them in circulation for break-fix, we can provide this service for you.
KFP pride themselves on carrying out detailed and thorough site surveys, identifying and ensuring any potential issues are dealt with thoroughly. Failure to survey correctly can cost retailers both time and money. You will want to consider having thorough surveys completed before any major deployment work.
After a survey is carried out, we cannot stress how important testing is for a successful EPOS or tech refresh is. Failure to thoroughly test hardware will cause delays and a drop in operational performance.
At KFP, we test and configure all hardware and devices in our dedicated and secure caging area with our experienced team of professionals. We will always carry out thorough pre-testing on all devices before dispatch to site for installation. We also carry out post-installation testing to ensuring all devices are fully working before we sign off the project.
You will want to make certain that your stores have the most efficient transition from old hardware to new. You will want to take into account that some stores may require a little assistance in the days right after an upgrade or rollout. There may be some stores that need a little extra help after installation, we understand this and can offer you full transition and helpdesk technical support as an ongoing solution, should your stores require it.
If you are looking to rollout new IT systems within your retail estate, then why not get in touch to find out more?