Retail Support Services
Retail Helpdesk Technical support that is tailored to meet your needs.
Our leading specialist Retail helpdesk support function is designed to give retail and hospitality businesses like you, a completely bespoke IT Support package, that suits your operation.
Our helpdesk support function supports the entire European region achieving 98% SLA, providing you with 24 hours a day, 7 days a week, 364 days of the year technical support. When you need us, we're there.
We don't just fix the part, we fix the problem. We're the ones that are there when you need us...problems with POS systems, scanning terminals, cabling faults or general technical issues, you can rely on us to get the issue fixed, and keep your business trading.
Retail IT support
We work closely with our customers every step of the way by using our industry-specific service desk ticketing platform that enables us to successfully manage individual customer queries.
We ensure all aspects of your retail infrastructure are supported which include but not limited to POS, cabling and network faults, wireless networks and that your back of house IT gets resolved quickly and efficiently.
Technical assistance is delivered either by phone, email and remote assistance from a qualified and experienced helpdesk support engineer. The technician will be dedicated to dealing with your issue through to an effective resolution, keeping your retail operation moving.
WATCH OUR HELPDESK SUPPORT VIDEO TO LEARN MORE
An extension to your operation
As a retailer, you will be glad to know that KFP has a great reputation which has been built on 25 years of trust via long-term relationships with our customers.
We believe that by working as an extension of your retail operation and becoming deep-rooted in your business as if it was our own is the most efficient and rewarding way of supporting you.
The benefits of our helpdesk support services are that we will not only try to fix the problem in the short term but will work proactively with the aim to identify problems before they occur in the first place.
Proactive technical support is what truly makes us different.
Through growth & change
The world of retail, hospitality and convenience is forever changing and so does the technology.
At KFP, we manage and maintain solutions throughout their technology life cycle and continue to provide you with all the latest technological developments as and when your retail estate grows and/or changes direction.
Below is what we do for you:
- Fully manned Helpdesk Support
- Future Proof on-going support which moves with your retail operation
- Remote support
- Open 7 days a week (24 hour support) 364 days a year
- Multiple SLA options that are tailored to your specific requirements
- Full European solution with dedicated teams located all over mainland Europe
Technical support in-store
Support for your retail operation doesn’t stop at the helpdesk!
Beyond our helpdesk service, we offer onsite Technical Support for on-site troubleshooting problems that may arise in-store. A KFP engineer is trained to the highest level in vendor technology meaning we can provide on-demand service.
KFP also has forward stock locations with multi-vendor equipment available at short notice. This is vital in times of network disruption, outage, or unknown problems. This service is available under contract as an addition to our helpdesk service, or as a standalone service, subject to availability. We give you multiple options.
There when you need us
Technical support is crucial and we work around the clock and all over Europe to ensure our engineers are available to support you when you need it.
A reliable KFP engineer on-site is why our customers have that peace of mind and they know that they are in good hands.
This service is delivered on agreed SLA’s, coverage times, and incorporates our depot service if break-fix stock is required.
Post installation support
KFP can tailor bespoke service packages that will provide you with reliable cost-effective post-installation support across Europe. One off-site visits can be provided on an ‘as required’ basis, or as ongoing support. Alternatively, we can offer SLA based services such as:
• Helpdesk services (as above)
• On-site support for Installations/Moves/Adds/Changes
• On-site support for troubleshooting and diagnostics
Benefits of our retail helpdesk support
On the rare occasion when issues arise after installation, you know that you can rely on KFP to ensure that support will be there to keep your retail operation moving.
The benefits of our Retail IT Support include:
- Expert industry knowledge
- Cost-effective service
- Quality and continuous improvement approach
- PAN European wide support
- Regular reports and updates regarding stock and call volume statistics
- Working continuously to achieve your SLA's
Retail IT support made easy
Call in the experts, and get on with doing what you do best. If you would like to learn more, call and speak with one of the team today
Zona Smith - FatFace
With an extremely aggressive roll-out timeline across a very diverse store estate, we needed a partner we could trust to act with speed, flexibility and reliability. KFP quickly proved themselves to be just that partner delivering on time and on budget and, as a result, we selected them to take care of our ongoing support. The whole team from senior director level to support analyst is professional, collaborative and a pleasure to work with. I would have no hesitation in recommending KFP.