We are actively demonstrating our commitment to health and safety, benchmarking our quality and showcasing our high standards.
Accreditation is a word used to describe quality. The team here at KFP hold quality in high regard and values its importance across our entire business and that of our retail customers'. We have achieved SafeContractor, ISO 9001 and PCI compliance.
SafeContractor is a leading third-party accreditation scheme which recognises very high standards in health & safety management amongst UK contractors. Although applicable to most sectors, it is particularly relevant to the retail & hospitality industries (among others) which made this a must for our business. Our application was driven by the need for us to offer a uniformed standard practice across the business.
Under the scheme, we underwent a vetting process which examined our overall health & safety procedures and the track record of the business. Year on year, having consistently met the stringent standards of the accreditation process, we are pleased to be a fully accredited contractor.
ISO 9001 is recognised worldwide as the international benchmark for quality within an organisation. By achieving our ISO 9001 certification, we are able to demonstrate to customers and suppliers that the systems we have in place meet the high standards set out by the International Organisation for Standardisation (ISO).
To gain the ISO 9001 certification, we had to demonstrate our dedication and commitment to meeting our customers’ needs, operating efficient management processes and delivering consistent, good quality products and services. Each year, an external Audit is carried out by a third party to ensure our systems are maintained and any non-conformances are noted for correction.
The Payment Card Industry Data Security Standard (PCI DSS) applies to companies of any size that deals with credit card payments/devices. If your company intends to accept card payment, and store, process and transmit cardholder data, you need to host your data securely with a PCI compliant hosting provider. KFP has recently achieved PCI compliance to support the large scale rollout of PED terminals across multiple customers covering the European region.
The Service Desk Institute (SDI) Corporate Member
By successfully becoming a member of the Service Desk Institute, this signifies just how dedicated the KFP team are to providing excellent levels of service to our retail and hospitality customers.
As part of this rigorous process, KFP was measured on the maturity of its service desk and competencies for which it was regarded as highly favourably, as a leading IT helpdesk team, known for putting their customers first.
Accredited to the highest standards
The accreditation we have achieved demonstrates that we are committed to driving quality throughout our business. Our quality of service ensures we are not only the best at what we do, but we provide the best quality giving assurances to our retail customers and future prospects that by working with KFP, you are working with professionals.
Jamie Shipstone - Toshiba TEC UK
Working with John and the KFP team is a real pleasure. We have a well-fostered business relationship and work with KFP in the implementation of our Toshiba hardware which supports some of their largest retail customers worldwide.