IT Helpdesk for Retailers

IT Helpdesk for Retailers

We work closely with our customers every step of the way by using our industry-specific service desk ticketing platform that enables us to successfully manage individual customer queries.

We ensure all aspects of your retail infrastructure are supported which include but not limited to POS, cabling and network faults, wireless networks and that your back of house IT gets resolved quickly and efficiently.

Technical assistance is delivered either by phone, email and remote assistance from a qualified and experienced helpdesk support engineer. The technician will be dedicated to dealing with your issue through to an effective resolution, keeping your retail operation moving.

Watch our Helpdesk support video to learn more.

An extension to your operation

As a retailer, you will be glad to know that KFP has a great reputation which has been built on 25 years of trust via long-term relationships with our customers.

We believe that by working as an extension of your retail operation and becoming deep-rooted in your business as if it was our own is the most efficient and rewarding way of supporting you.

The benefits of our helpdesk support services are that we will not only try to fix the problem in the short term but will work proactively with the aim to identify problems before they occur in the first place.

Proactive technical support is what truly makes us different. 

Through growth & change

The world of retail, hospitality and convenience is forever changing and so does the technology.

At KFP, we manage and maintain solutions throughout their technology life cycle and continue to provide you with all the latest technological developments as and when your retail estate grows and/or changes direction.

Technical support in-store

Support for your retail operation doesn’t stop at the helpdesk!

Beyond our helpdesk service, we offer onsite Technical Support for on-site troubleshooting problems that may arise in-store. A KFP engineer is trained to the highest level in vendor technology meaning we can provide on-demand service.

KFP also has forward stock locations with multi-vendor equipment available at short notice. This is vital in times of network disruption, outage, or unknown problems. This service is available under contract as an addition to our helpdesk service, or as a standalone service, subject to availability. We give you multiple options.

There when you need us

Technical support is crucial and we work around the clock and all over Europe to ensure our engineers are available to support you when you need it.

A reliable KFP engineer on-site is why our customers have that peace of mind and they know that they are in good hands.

This service is delivered on agreed SLA’s, coverage times and incorporates our depot service if break-fix stock is required.

Post installation support

KFP can tailor bespoke service packages that will provide you with reliable cost-effective post-installation support across Europe. One off-site visits can be provided on an ‘as required’ basis, or as ongoing support. Alternatively, we can offer SLA based services such as:

• Helpdesk services
• On-site support for Installations/Moves/Adds/Changes
• On-site support for troubleshooting and diagnostics

Benefits of our Retail Helpdesk Support

You can rely on KFP to ensure that support will be there to keep your retail operation moving.

The benefits of our Retail IT Support include:

• We simplify your IT operation by providing a tailored service
• Industry-leading retail IT services
• UK based helpdesk giving you 24 hours per day / 7 days a week / 364 days of the year support
• Multiple office locations (UK, Ireland, The Netherlands, Germany)
• 95% SLA success across Europe
• Multiple site coverage and quick response time
• KFP project engineers supporting you across Europe
• Full European Break-fix solution
• A partner network with 100’s of engineers available on-demand

Get in touch here