Defining KFP - A series of key words explaining what we do, our values and what defines KFP!

KFP Blog - June 28, 2023

Our recent use of Wordcloud graphics on our stand at the RTS 2023 show resulted in comments like “I didn’t know you do that” and “that’s really useful to know”. It therefore makes sense to explain what these key words represent to us at KFP.

Connectivity - What this means to us:
Technology is transforming retail. From brick-and-mortar locations to pop-ups, kiosks and vending machines, dependable connectivity drives customer experiences and enables critical applications and services. The world’s biggest and best brands rely on KFP to support them with cloud-delivered LTE and 5G wireless network edge solutions, keeping you connected and saving you money is our goal.

Retail Technology - What this means to us:
Up to date Retail Technology solutions are key to retail business and KFP play a vital part in ensuring that retail business have the right technology in place across your retail estate. As a Pan European retail solutions provider, KFP install, support and maintain 1,000’s+ of retail systems ensuring customers have the technology they need to trade and provide a reliable service to their customers in-store.

Service level agreement - What this means to us:
Customer service and support is key to what we do – We tailor our SLAs to meet our clients’ needs. We are proud that our helpdesk support function provides our entire European region with 24 hours a day, 7 days a week, 364 days of the year technical support - achieving 95% SLA compliance over the last 12 months - When you need us, we’re there.

Procurement - What this means to us:
Our specialist expertise in retail and experience in procurement means our teams ask the right questions and have an analytical and process-oriented approach, to fully understand our clients business needs. As a leading IT partner for some of the world’s biggest brands, the KFP team not only know their customers inside out, they’ve also built successful relationships across the entire supply chain.

24/7 - What this means to us:
You can rely on KFP to ensure that support will be there to keep your retail operation moving. We operate a UK based helpdesk support function that supports the entire European region achieving a 95% SLA and providing 24 hours a day, 7 days a week, 364 days of the year technical support. A Full European Break-fix solution – When you need us, we’re there.

Infrastructure - What this means to us:
If your locations need expert services such as structured cabling, networking, cab management or wireless networking - and beyond this layer, solutions around back of house IT, traffic counting, point of sale or kiosks – KFP are the partner who can help. Whether installing, rolling out or supporting, we focus on the infrastructure layer in store that keep our clients trading.

You can find out more information on KFP Total IT Solutions from Retail IT Services | Professional IT For Retail | KFP (

If you have any questions, please email or call us on +44 (0) 1235 539101.